Does my company need a contact centre solution?
Do you want every interaction with every customer to take place within one platform, so that information on previous communications is available at the click of a button? Do you want to enhance your contact centre agents’ productivity and your customers’ engagement and satisfaction? Do you want to create a contact centre that sits at the heart of all your customer engagement, rather than being ancillary to it? Do you want to generate more detailed customer feedback with ease?
If so, a contact centre solution could be right for you.
At Adept4, we work exclusively with Workstreampeople's Anywhere 365 platform for contact centres. It provides a centralised hub for routing through multiple customer communication channels, including text, audio, video and screen sharing, voicemail and email routing and WhatsApp chat. It incorporates ticketing systems for incident resolution, integrates seamlessly with a range of CRM systems including SalesForce and Microsoft CRM, and allows you to define clear agent skillsets and skill levels. It is your passport to a truly integrated, consolidated and future-proofed contact centre.