Adept4 manages your business’s infrastructure, your end-users’ devices and applications. We effectively close the skills gap by providing a 24/7 service that complements your in-house facility and ensures you to focus on strategic IT initiatives.
Remote monitoring provides visibility of your infrastructure’s performance in real time, enabling speedy incident resolution and optimal operations.
By out-tasking specific IT services to us, we act as additional staff resource to your internal IT team and bring specific knowledge and expertise supported by sophisticated tools and best practices.
Adept4’s Managed IT Services portfolio includes multiple options and levels of service. This flexible service accommodates many clients’ existing in-house capabilities and fills the gaps where skills or staffing may be lacking. It can also be customised as necessary to meet client needs ranging from basic support services through to out-tasking and outsourcing options.
Our Managed Services support everything from individual applications through to your entire infrastructure environment, across a range of platforms.
Our services provide clients with assurance that their infrastructure is optimally configured and in a healthy state.
Using system monitoring tools to alert against performance, and track incidents, the 24×7 team proactively monitor elements of your infrastructure including desktops, network devices, server hardware and operating systems. We rapidly respond to incidents regardless of location with quick resolution remotely or on premises (wherever possible within a single visit) to minimise disruption and lost productivity.
Our Managed IT Infrastructure Services are feature rich. Clients can select and build their own package to meet their exact requirements – you don’t pay for anything you don’t need.
Adept4 Managed End User Support provides you with a single point of contact for users to receive support and maintenance. This support and maintenance includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to, PCs, laptops, printers and mobile devices), to ensure optimal workstation performance.
Managed End User Support addresses the frustration that users feel when they try to access limited internal technical support. Additionally, it provides support to users who need to connect to content from multiple devices away from the office and out of business hours. According to a survey by IDG Research, (2017) implementing remote IT support services can bring relief while also improving end user satisfaction.
With our Managed End User Support, you out-task to Adept4 the part of your business you really don't need in-house. Our analysts have quick response times and excellent incident solving expertise and a training approach to common problem resolution. They are skilled in adapting to your working style and quick to pick up on the recurrent problems your users experience the most in the business. We also offer a third-party vendor support module where if a problem is identified at vendor level then we will liaise with the vendor and the end-users to ensure a positive outcome to the issue.
We’ve found this service particularly resonates with companies which have invested in new technologies, such as mobile, the cloud and improved software and are now looking to ensure they get full value and the greatest ROI from their technology investments by providing staff with support for the new technology.
Four key benefits of managed end user support services
Our UK-based service operations analysts are available 24/7, which means your end users can speak to someone that can help them immediately and have their issue resolved much more efficiently, resulting in significantly less downtime and increased end-user productivity. However, should you just require support from 8am-6pm or a period within that then we can support your requirements.
Our service desk adheres to ITIL v3 standards. Initial calls are answered by a 1st Line analyst who will triage and try to resolve your issue. If this requires a greater level of investigation or knowledge, it is escalated to our 2nd Line team. If specific product or app expertise is needed, or Vendor escalation required, our 3rd line team is engaged. If you do not require all service levels, we can tailor our service offering.
Out-tasking your end user support is often more cost-effective than funding the set up internally, particularly if you consider training requirements. We can build a package that works for you. Whether you require a fixed, predictable monthly charge, or prefer to pay as you go then we will provide you with the most attractive model.
Business resilience should incorporate a business continuity and disaster recovery plan, enabling all staff to prepare for and rehearse a response to pre-identified risk scenarios, and comprehensive data backup at a remote location, to ensure the rapid recovery of information and applications in the event of an emergency.
Adept4 offers three key managed business resilience services which can help you build your business resilience, all delivered with the agility, flexibility, scalability and cost-effectiveness of cloud delivery models.
Backup as a Service (BaaS) leverages Microsoft Azure to copy all your vital data and store it remotely from your premises. Should you lose access to your onsite data, whether due to malicious intervention, human error, technical failure or natural disaster, you can retrieve the latest copy at the click of a button from Microsoft’s managed data centres. Our BaaS solution can be set up in minutes and accessed nationally and globally.
Disaster Recovery as a Service (DRaaS) replicates your main business servers to a server estate according to your precise requirements and incorporates both data backup and recovery services to help you respond to emergencies efficiently and comprehensively. Should your users lose access to their key applications, you can switch over to your secondary system and continue running normal operations with barely a moment’s pause.
Our managed security services deliver proactive 24/7 monitoring of your network, intrusion detection and incident response, giving you absolute peace of mind that your infrastructure is protected at all times. Our rich portfolio of security products and services, and our highly experienced team, means you have access to great breadth and depth of technical expertise without the outlay of a large in-house team.
Managed IT services delivered locally and nationally across the UK
A partnership with Adept4 gives you the flexibility and edge you need to compete whether you need us to wholly manage your IT environment or work alongside your existing in-house IT team.
We deliver end user and infrastructure managed IT services that supports business growth and agility. We’ll ensure we have a complete understanding of your people, processes and systems and coupled with our industry-leading customer service, you can trust us to give you the support and solutions you need, while saving you money. Choose Adept4 for:
• High service levels – KPI and service level agreements
• Service quality – customer centric approach focused on first contact resolution
• Flexibility – a modular managed IT service portfolio
• Round the clock support – national coverage with 24 x 7 service desk