What will the Contact Centre workshop cover?
Supporting end users is an essential aspect of keeping your business running as smoothly as possible. While there are significant benefits to outsourcing your help desk, sometimes this isn’t commercially viable or politically palatable.
The objective of an Adept4 help desk is to identify any areas for improvement. We’ll conduct a discovery session to understand if you have any support gaps and how these can be filled. We’ll advise you on the steps to improve your IT support, whether those changes to your systems, people, processes or out-tasking elements.