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Contact Centre

Build a modern & communicative contact centre. Adept4 can help create a contact centre that will allow better communication to your customers.

Contact centre challenges

Maintaining smooth and efficient communications with customers has always been a key business challenge. In the online era, where social media can spread comments – and complaints – in moments, it is business-critical. But the most effective contact centres do far more than just facilitate voice communications between staff and customers. They support multiple communication channels, including web chat, instant messaging, email and social media, and consolidate customer data from multiple sources so that contact centre agents always have the last information at their fingertips.

Does my company need a contact centre solution?

Do you want every interaction with every customer to take place within one platform, so that information on previous communications is available at the click of a button? Do you want to enhance your contact centre agents’ productivity and your customers’ engagement and satisfaction? Do you want to create a contact centre that sits at the heart of all your customer engagement, rather than being ancillary to it? Do you want to generate more detailed customer feedback with ease?

If so, a contact centre solution could be right for you.

At Adept4, we work exclusively with Workstreampeople's Anywhere 365 platform for contact centres. It provides a centralised hub for routing through multiple customer communication channels, including text, audio, video and screen sharing, voicemail and email routing and WhatsApp chat. It incorporates ticketing systems for incident resolution, integrates seamlessly with a range of CRM systems including SalesForce and Microsoft CRM, and allows you to define clear agent skillsets and skill levels. It is your passport to a truly integrated, consolidated and future-proofed contact centre.
Contact Centre

Benefits of Anywhere 365

• Enterprise-grade contact centre software, with the performance and resilience required of mission-critical organisations
• Agent anywhere capability, so agents can communicate seamlessly with customers on and off-site
• Minimal hosting requirements
• User-friendly modern graphic interface, so all contact centre staff can maximise its functionality
• Facilitate questionnaires and surveys for generating detailed customer feedback
• Full integrable with leading CRM platforms
• Cloud-based deployment models are flexible, scalable and cost-effective

BLOG: Five reasons why Anywhere365 is revolutionising company communications
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BLOG: Five reasons why Anywhere365 is revolutionising company communications

The days of having row upon row of contact centre agents answering calls are slowly fading away, as customers are communicating with businesses across multiple channels. Anywhere365 has the ability to allow organisations to communicate through a single tool and create a better customer experience.

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BLOG: A roadmap to adopting Unified Communications as a Service
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