Every Friday we're going to be asking a few questions to a member of the Adept4 team. We hope that this will provide some insight into our world. Some answers may be interesting, some maybe surprising and some may even be embarrassing but everyone is different!
The week's Feature Friday is Barry Cunningham, Service Desk Technical Team Leader.
How long have you worked for Adept4?
Just over 2 years and ½ years .
What do you love about IT?
I love seeing IT used to make a difference to people’s lives through communication & research. Seeing small remote villages connected to the web, new advances within the NHS or simple things like being able to Skype the kids when I’m working late, is such a blessing and something we take very much for granted.
What are your day to day tasks?
Managing a 2nd Line team and making sure they have the right tools to work on some of our more complex customer IT issues.
What is the coolest thing you’re working on right now?
The team and I are always looking to be more proactive and we strive on trying to make things better for our customers. We operate 24/7 and we work through the hours to minimise any service impact at any cost. At the moment I am working performing some trend analysis for repetitive incidents. With AutoTask we are always looking at trends so we can better understand the root cause to some IT issues in order to reduce any service interruptions to our customers environment. We continuously look to provide a robust and stable service.
What are you passionate about?
Running & Cycling, through both of these sports I have lost a lot of weight and they also give you time to think and get some head space. The longest cycle I have achieved is 112 miles and my marathon time was 4 hours 13 minutes. I’m quite proud of this due to the fact I had 79 days to train for a marathon when I booked it on whim. At that time the furthest I had ever ran nonstop was 2.5 miles around Sefton Park in Liverpool.
This won’t be popular with everyone but in the Kop at Anfield. When everyone starts singing “You’ll Never Walk Alone” on one of the European nights, this is one of the most uplifting experiences I think you could possibly be a part of, be a football fan or not, being part of a mass crowd all believing in the same thing is so powerful and definitely makes the spine tingle.
What is your guilty pleasure?
Food & Drink what else, one of my favourites is an amazing medium cooked Sirloin steak with peppercorn sauce and a nice Chianti or something more adventurous like Duck Confit (Duck In A Tin #DanFelix) there’s nothing better, and I love trying new dishes from other cultures, I’m never afraid to try anything I’ve not had before. Nothing ventured nothing gained.
Topics: Feature Friday