User Services & Support
Many business today face major productivity losses through poor IT or end users being unable to work through information technology glitches.
Many inefficiencies can be avoided through the use of a proactive 24 x 7 helpdesk with trained engineers who understand the urgency and needs to get you back up and working as soon as possible.
Our Helpdesk can simply do that. We are able to answer your telephone call in seconds and respond to emails & our customer portal in less than 5 minutes.
We can offer a reactive or proactive service with the sole aim of getting you working again as soon as possible.
Our services can be tailored to meet your business needs including specialised training on all your business applications so we appreciate your line of business and how to help get your end users productive.
Services can be offered:-
- Proactive or Reactive 09:00 to 17:00 Monday to Friday
- Extended services 24 x 7 worldwide 365 days a year
- Overnight only services complimenting you on premise team
This service has a number of additional complimentary services which add value and ensure we are able to stay ahead of those pending failures or disturbing outages.
- Security & protection, anti- virus & web content filtering – ensures you and your devices stay free from trouble
- Mobile device management – allows us to track and wipe any lost or stolen smartphones, tablets or laptops
- Patch management – ensures your devices are up to date and have maximum protection
- Hardware & software – Inventory scans provides vital decision support information
- Printer management – ensures anyone wishing to print scan or fax will get instant help
- Backup & recovery – ensure no loss of data and the knowledge that even if your device is stolen we can wipe it and restore your data to a replacement
adept4 has for many years offered specialist procurement services to its customers.
We help them:
- Analyse current spend with suppliers
- Run anonymous tenders & bid management
- Cost reduction identification
- Negotiation & contract release
- Warranty & license compliance services
- Refresh programmes for I.T. estate
Get in touch to see what we can do for you.
7750 Daresbury Business Park
Daresbury Office Village
0844 880 8444
21 Station Street
0845 226 0410
3 Merkland Road East