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Understanding ITIL

Friday 6th January 2012

We’re often asked about ITIL. What it is, what it means for business and what’s its purpose? ITIL stands or the IT Infrastructure Library. The ITIL framework is a globally recognised set of best practices for IT Service Management and ...

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Time for a change?

Friday 6th January 2012

A new Forrester research brief titled: Creating an IT Culture of Performance and Value, states that one of the key success factors for organisational change is “ensuring the organisation, process and culture all fit with each other.” As...

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The volcanic impact

Friday 6th January 2012

The cloud of volcanic ash drifting across Europe from the Icelandic volcano which erupted last week, made much of the continent a no-fly zone over the last 7 days. It is still unclear how long it will take for everything to get back to ...

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