News

I.T. Management Company, Adept4, has been appointed by global workforce solutions company, Air Energi, to provide vital I.T. support and future proof solutions. The two companies agreed a 5 year deal which will see Adept4 providing an entire back office … Read More »

Get all the latest IT Security News & Reviews with the Adept4 SecurityPlus Magazine Inside this edition we will be covering topics such as: Securing your tablet devices Embracing the Social Web securely Backing up your data Reducing IT admin … Read More »

IT Management Company, Adept4, has implemented various IT solutions for The Panther Group, an independent telephone marketing and communications company that delivers contact centre solutions and data analytics to the not-for-profit and commercial sectors, which will save them over 35% … Read More »

Work from Anywhere on Anything! IT management company, Adept4 and its technical team, has found a much needed solution for businesses and their employees for Citrix and Tablet devices, making it much quicker and easier for them to work from … Read More »

Adept4 Event – in partnership with Cisco, Oak & Voxsmart Free event for finance/legal professionals & IFA’s- focusing on a range of compliance issues in the run up to 14th November. When: 21st Septemeber 2011 Where: Birmingham Science Park Aston … Read More »

Adept4 has had great appreciation from our client, CJC, for the service and transition of email, Sharepoint and website at their office sites. The help and cooperation throughout the entire transfer process has been commended as Adept4 encountered various issues … Read More »

CRM 2011 available from Adept4 Dynamics CRM 2011 is the latest program to launch from Microsoft, helping medium sized businesses track their clients with additional benefits. This CRM service is now available for businesses to use on site as well … Read More »

Adept4, has been working with Sesame Bankhall Group, the UK’s leading supplier of support services to independent financial advisors, to help IFA businesses throughout the UK to prevent financial crime. Adept4 approached Sesame, part of the Sesame Bankhall Group, in … Read More »

Get all the latest IT Security News & Reviews with the Adept4 SecurityPlus Magazine Inside this edition we will be covering topics such as: Data Security- How secure is your corporate data? Securing your VPN traffic Interview with Intel about … Read More »

New research shows that many consumers would choose a trusted financial institution over other internet service providers to provide them with the tools needed to secure their internet access. Financial services research firm, Javelin Strategy and Research analysed existing cyber … Read More »

According to a report from research company DisplaySearch, TV makers are expected to produce more than 500 million sets with Internet connectivity by the end of 2015. It is expected this year, around 25% of all flat-screen sets will come … Read More »

Recent statistics reported in Comms Business magazine revealed that cybercrime costs UK businesses £21billion every year and that many people underestimate the serious threat it poses. Due to the significant increase in the use of mobile devices for business and … Read More »

Microsoft recently confirmed that it has bought internet phone service, Skype, for £5.2 billion, making it the largest acquisition in Microsoft’s history. With over 663 million users worldwide, Skype is a phenomenon which shows the importance of instant video and … Read More »

With the launch of the ipad 2 a couple of months ago and consumers rushing to buy the must have device before it sold out, we look at whether it can fit into the workplace or if it is unsuitable. … Read More »

According to a new survey from computer.co.uk, more companies are using CRM Online due to the increased availability of information. CRM Online offers businesses a solution for sales, customer service and marketing for customer relationship management. The benefit has been … Read More »

A brace of IT outsourcing deals in the energy sector reveal an industry preparing for a more flexible future. The energy sector is on the brink of a technological revolution, with ‘Smart Grid’ systems promising greater control for producers over … Read More »

With the recent changes at Adept4, 5 new employees have been welcomed across the company. Adeel Akram joins us to work on the Service Desk, contributing his expertise to our existing network. Overseeing the marketing internally, we welcome Fahmeda Ahmed, … Read More »

Adept4 recently took the step to invest in a specific division which focuses purely on voice communications. Based in the Midlands, Adept4telecoms plan to grow rapidly over the coming months and provide more jobs in the area. The need and … Read More »

The recent hack attack on RSA SecurID has highlighted one of the inherent weakness in token based authentication and why it is time for a paradigm shift when it comes to secure authentication 21 March, 2011: In light of the … Read More »

Microsoft SBS 2011 could revolutionise how you work. Remote Web Access. Remote Web Access provides a single, simple, consolidated, and highly secure entry into you business data. Access files and documents from inside and outside the business through any common web … Read More »

Adept4 Limited is pleased to announce the purchase of the assets of Cheadle Hulme based Desktop Support Solutions Limited. The transaction is effective immediately. In the second half of 2010, Adept4 made the strategic decision to build the company further … Read More »

Help desk software is nothing new but many companies are only just starting to understand the benefits of using it. Read More »

With the release of Cumulative Update 1 for System Centre Service Manager, we followed our Release Management process and went about installing the update into our TEST environment… Read More »

So the next challenge steps up to the plate….. with multiple clients all taking the Managed ServiceDesk service from us, either as a dedicated hosted instance or as part of a multi tenanted environment… Read More »

As a Managed Services Provider, we needed to overcome some of the “out of the box” functionality of SCSM as we are currently using Service Manager as the workhorse for our Managed ServiceDesk offering. Read More »

Over the next few days, I am going to start a series of technical blog posts regarding Microsoft’s new “System Centre Service Manager (SCSM)” product… Read More »

Companies are now becoming more aware of the benefits that can be gained from working within the ITIL framework, which is a globally recognised set of best practices for IT Service Management. Read More »

According to an industry report on call centres, callers are becoming increasingly impatient with the time it takes to be connected to an operator. Read More »

Call centres notoriously get bad press for their quality of service meaning customer satisfaction tends to be low. But actually, if the right technology is used, their services can be enhanced and customers’ perception of them changed for the better. Read More »

According to customer satisfaction surveys, the help desk or call centre is traditionally rated as performing under par. Read More »

Businesses nowadays aren’t just 9-to-5, so why should your IT support be just 9-to-5? Read More »

There is no simple answer to what unified communications really is but if your business is looking to save money and improve efficiency it can be a great step in the right direction. Read More »

An article on BBC news online has stated that cloud computing for business is now going mainstream, as large multi-national corporations have started adopting cloud solutions. Read More »

It is often said that the help or service desk is the front line of every business. Read More »

It’s recently been revealed that Microsoft’s IT helpdesk is being outsourced to a 3rd party – which has caused a bit of controversy due to the fact that they themselves are an IT company. Read More »

A poll of UK citizens comparing ease of access to services provided by public-facing organisations has ranked central government services at the bottom. Read More »

It has been claimed that companies that virtualise their systems benefit from increased business continuity and improved disaster-recovery functions, and it has been said this is particularly true for SMEs. Read More »

Not content with having caused enough havoc already, it seems the Icelandic volcano is back, causing yet again, disruptions to air travel and in turn business. Read More »

With thousands of employees stuck abroad the Icelandic volcano wreaked havoc for many businesses across the UK a couple of weeks ago. Read More »

Following a look at the state of the country’s digital capabilities the Digital Economy Bill has now been passed through to tackle the areas which the Government thinks need addressing. Read More »

Here’s a stunning fact: In a recent survey conducted in Canada 81% of people said they want to deal with a company that provides green products and services. Read More »

The cloud of volcanic ash drifting across Europe from the Icelandic volcano which erupted last week, made much of the continent a no-fly zone over the last 7 days. Read More »

As of this month small businesses will no longer be able to take advantage of a legal loophole that gives them a valuable tax break. Read More »

So even though we are just a few days into the election, the issue that will define it all has been decided. It seems that the party that will be first to the winning post will be the ones able to convince us all of their business nous. Read More »

It has been estimated that in 2009 ill health cost the economy 100 billion pounds. With this in mind the Government has this week announced its overhauling of the sick-note system. Read More »

If what the government is saying about the economy is proved true then it seems we have come through the worst of times. Read More »

The budget announced by Alistair Darling last week was met with a mixed response. Some view it as a shrewd start to rebuilding the economy while others view it as a cop-out, ignoring the huge cuts that must surely come. But what does it mean for you and your business? Read More »

Although payment card industry (PCI) standards have been developed and maintained by the PCI Security Standards Council, each of the major credit card brands including Visa and MasterCard, have established there own compliance requirements. Read More »

A recent study carried out by Tripwire has found that a startling number of businesses throughout the UK are failing to meet the required standards of the payment card industry (P.C.I.) Of the one hundred retail, financial services and hospitality businesses surveyed, only 11% of the companies were currently audited and certified as compliant. Read More »

Over the past twelve months the UK economy has seen many changes. Major organisations have had profits squeezed and even gone out of business, but there are ways in which every business can utilise its current IT infrastructure to become more profitable. Read More »

With more and more businesses turning to cloud computing is it time your business jumped on board? Eliminating the need for software or storage on your PC by sharing computer resources may be cost effective but is it safe? Read More »

Cloud applications require less IT support and maintenance than in-house systems, and vitally they can be adopted and let go as and when business needs change. And with everyone looking to save money these days, this is a major advantage. Read More »

If your looking for a way to reduce IT costs and at the same time improve business efficiency moving towards virtualizing your business IT infrastructure can be the way forward. Read More »

Instant Messaging, or IM as it is commonly known, is often seen as a way teenagers can chat online to each other and placed in the hands of business users could lead to lost productivity. Read More »

Although the country has now officially exited the recession, businesses are still looking at ways to improve efficiency, cut costs and save money. Read More »

A survey of 700 CIOs worldwide has revealed that companies are committing more to virtualisation. Read More »

A consortium of service providers, vendors, government organisations and consultants has begun work on a set of measurements called the Common Assurance Metric (CAM) designed to make it easier for businesses to compare the security features offered by cloud-computing providers. Read More »

Credit card users are once again facing up to the fact that their plastic friends may no longer be as secure as they thought they were. Research by the University of Cambridge, which was demonstrated on Newsnight, showed how a stolen credit card could be used to buy goods in a retail store by fooling the system into thinking a PIN number was verified. Read More »

A survey of 565 IT decision makers has found that 70% of cloud users plan to locate more of their applications in the cloud. And although 64% are not yet using a cloud model, 62% are considering moving to one. Read More »

Did you know that by the end of 2010 most businesses in the UK will be using at least one “cloud based” or “online” software application? In fact many businesses don’t even know that they are already using it. Read More »

The sixth annual Online Fraud Report released this week by payments provider Cybersource, says that 57% of merchants see online fraud as the greatest threat to their business. Read More »

According to the Office for National Statistics in the last quarter of 2009 there were over 3000 companies that were wound up. Although much lower than the previous recession it is true to say that improvements in business efficiency could of saved many companies. Read More »

A survey of UK employers and their employees carried out late last year has reported that SMBs are missing out on the benefits of home working because they lack the technology to enable workers to do their jobs remotely. Read More »

The snow has started to melt and the temperatures are soaring to a positively tropical 7 Celsius. But with the thaw comes the risk of flooding, not necessarily rivers bursting their banks but a simple burst pipe. Read More »

The recently published Environmental Audit Committee’s report on carbon budgets has proposed a 42% cut in carbon emissions by 2020. Read More »

According to the BBC if 1 in 10 of the UK’s working population miss a day of work it can cost the UK economy £600 million. Read More »

We’re often asked about ITIL. What it is, what it means for business and what’s its purpose? Read More »

This week most people will have been affected by the very heavy snowfall that has hit the UK – and it’s more than likely your business will have been affected in one way or another by absenteeism, whether it’s employees stranded due to snowed in cars, hazardous driving conditions, cancelled trains or parents having to stay home to look after their children following school closure. Read More »

In today’s corporate environment businesses need to be sure they protect personally identifiable information. Read More »

New research has shown that 80% of businesses have no remote working policies in place, yet 64% expect at least half of their employees to work during the period between Christmas and New Year. Read More »

With the Internet becoming more widespread with faster, more reliable and ‘always on’ connections, the growth of applications using the hosted application model continues to expand and more and more businesses, especially SMEs, are turning to using hosted applications. Read More »

A leaked document entitled Government ICT Strategy: New World, New Challenges, sets out how the government plans to harness computer technology to save cash and improve public services up to 2015. Read More »

The MOD is once again in the firing line for the loss of yet another laptop. The device, which was reported lost in November, was stolen from within the highly secure MOD building in London and efforts to find it have failed. Read More »

Instant messaging (IM) has made the leap from being a cool social networking tool to a useful business tool. Unlike email it gives companies the benefit of real-time business interaction and lets people know whether their colleagues are available, busy or away from their desks. Read More »

According to the Information Commissioners Office over 711 organisations have reported a loss of data in the past two years. Millions of records including medical information, financial records and banking details have gone missing through either office theft or poor data security. Read More »

What would you do if you won the lottery? If it’s millions then most people would probably hand in their notice, safe in the knowledge that they’ll never have to work again! Read More »

In recent times streamlining and cost cutting have become the focal point of any organisation and many are consistently looking for new ways to stay operationally more efficient. Read More »

By 2011 30% of the world’s workforce will be mobile according to a recent survey by the IDC. This means that companies need to have a flexible and secure IT infrastructure in place now. Read More »

The Storage Expo held a few weeks ago showed that virtualisation was one of the top five storage trends – and it’s not surprising why. Read More »

Last week over 400mm of rain fell in Cockermouth which affected over 900 homes and businesses in the town. Read More »

A new Forrester research brief titled: Creating an IT Culture of Performance and Value, states that one of the key success factors for organisational change is “ensuring the organisation, process and culture all fit with each other.” As well as for the business structure, this is also true for the IT infrastructure. Read More »

Once again personal private data has gone missing from a local council meaning that someone, somewhere has got hold of information that could be used for fraud. Read More »

Last week saw the Houses of Parliament making headlines yet again. Not for expenses but something far more important – too much email. Read More »

Last week the Bank of England announced that it was to pump a further £25 billion into the economy to help the UK ride out the recession but many companies are still seeing a decline in orders and needing to reduce costs. Read More »

Less than ten years ago you could go into any office around the country and see rows and rows of filing cabinets. Anything that was sent or received was put away neatly for when it was needed next. Read More »

There may have been witches, gremlins and zombies running around last weekend threatening to trick you if you didn’t treat them for Halloween, but there is a real threat out there that businesses should be worried about, and that is malware. Read More »

Instant messaging (IM) has made the leap from being a cool social networking tool to a useful business tool. Unlike email it gives companies the benefit of real-time business interaction and lets people know whether their colleagues are available, busy or away from their desks. Read More »

Back in 1965 Gordon Moore came up with a concept in computing that said that the number of transistors in an integrated circuit doubles every two years. Read More »

With businesses increasingly having more data to manage than ever before, storage is becoming a greater issue and companies are now actively looking for cost-effective and manageable ways to accommodate their expanding data. Read More »

Remote working is one of the most contentious issues for businesses. In years gone by companies would shy away from remote working because it was felt that “working from home” was just a euphemism for another day off. Read More »

Data backup is essential for any business looking to maintian effective business operations. But where daily, weekly and even monthly back ups were once sufficient, these methods now fall short of today’s real time data protection needs. Read More »

Every month there is a news story about lost data– in fact doing a simple Google search brings up hundreds of stories from both government departments and private companies both at home and abroad. Read More »

IT Disaster recovery planning is like insurance, it’s there to protect you but you hope that it will never be needed. Read More »

Data loss stories in the press are a regular occurrence. Government departments, credit card companies, and even email providers are victims and many companies still don’t see the threat. Read More »

According to the results of a new survey small to medium sized UK companies are putting their data at risk by ignoring data backup Read More »

It’s that time of year again, when the days start getting colder and people start falling ill. It’s cold and flu season. Read More »

A recent survey by Symantec, the IT security software provider, of small to medium sized businesses has found that many are unprepared for disasters such as fire or flood. Read More »