Careers

On-going Vacancies

We are recruiting the following technical positions on an on-going basis:

  • Voice and Network Specialists - Cisco, Avaya, Lync
  • Microsoft Office 365 Specialists
  • 2nd & 3rd line Service Desk Analysts/Technicians
  • Project Managers
  • Software Developers - must have .NET, SQL, CRM skills
  • Technical Consultants for  Professional Services 

 

Current Commercial Vacancies

No current vacancies.

Current Technical Vacancies

Software Test/QA Manager

Permanent

37.5 hours per week

Location: Daresbury

Salary: £30-40k DOE

Main Duties and Responsibilities

The primary responsibilities for the role are:

  • Have ownership of quality software delivery in both Agile and Waterfall environments ensuring quality software delivery across development  in both BAU and Project work
  • Implement Test Strategy, Lifecycle Test Methodology and enforce best practices in testing
  • Define and manage manual and automated test tools
  • Provide leadership and mentoring whilst remaining a hands on Test Manager

Skills and Experience

  • Graduate calibre in related technical discipline
  • ISEB Foundation in Software Testing certificate or equivalent would be an advantage.
  • The position requires significant experience in ICT Change, Release and Test Management
  • Knowledge of IT test methodologies and use of test tools and the ability to apply the appropriate methodologies for any given project
  • Customer communication skills
  • Proven people and project management, supervisory and leadership experience

Personal Qualities

  • Analytical mind who can bring clarity to difficult situations
  • Ability to work well and continue to deliver results under pressure
  • Consistently demonstrates tenacity and is determined to achieve
  • Takes holistic view and recognizes the impact of actions and their consequences
  • A problem solver capable of identifying different ways to solve issues and improve processes
  • Able to work on own initiative and autonomously
  • Smart appearance and demonstrates professional behaviours

Note: Due to the stringent security requirements for this role applicants must be eligible to work in the UK. To apply please email a C.V. and cover letter to info@adept4.co.uk . Strictly no agencies.

Senior Software Developer

Permanent

37.5 hours per week

Location: Daresbury

Salary: £30-40k DOE

Main Duties and Responsibilities

The primary responsibilities for the role are:

  • Design and Development of C#/MvvM/WPF/SQL server applications
  • Investigating and resolving application functionality related issues and provide first level support and troubleshooting of Client applications
  • Assisting in troubleshooting software application issues
  • Producing management information using SSRS
  • Mentoring Junior Software Developers

Skills and Experience

  • The position requires significant experience of Software Development experience using C#, WPF, MvvM and SQL Server querying and stored procedure development
  • Knowledge of ASP.NET would be advantageous
  • Technical experience with systems networking, relational databases, web development and user support.
  • Customer communication skills
  • Supervisory and leadership experience

Personal Qualities

  • Analytical mind who can bring clarity to difficult situations
  • Ability to work well and continue to deliver results under pressure
  • Consistently demonstrates tenacity and is determined to achieve
  • Takes holistic view and recognizes the impact of actions and their consequences
  • A problem solver capable of identifying different ways to solve issues and improve processes
  • Able to work on own initiative and autonomously
  • Smart appearance and demonstrates professional behaviours

Note: Due to the stringent security requirements for this role applicants must be eligible to work in the UK. To apply please email a C.V. and cover letter to info@adept4.co.uk . Strictly no agencies.

Service Design Technical Analyst

Permanent 

£30,000 - £35,000 DOE

Daresbury,Cheshire

Reports to : Service Design Manager 

 

Purpose of the role:

To build and maintain a robust, resilient, high quality technical architecture that meets the availability, capacity, security and response requirements of our customers and also the strategic needs of the business.

 

Main Responsibilities: 

Financial

  • Deliver the R&D development plan in accordance with the plan provided by the Service Design Manager, recording all time expended in the timesheet system
  • Complete a timesheets on a daily basis recording all work and absence
  • Provide assistance in compiling the monthly consumption billing information so that SPLA returns and client monthly consumption billing is accurate and auditable

Skills. Knowledge & Experience Required:

Skills

  • Must have the ability to assess impacts and risks on the availability, capacity and security of the operational systems in order to recommend change / corrective actions
  • Toolsets and service desk
  • Must be motivated and energised to hit targets and contribute to the goals of the team
  • Must have positive energy at all times demonstrating confidence in the leadership of the Service Operations functions at all times
  • Must have the confidence to interact with people at all levels with clear and concise information that is backed up with validated facts
  • Must have a sense of urgency where this is required
  • Must be able to effectively document information in written form
  • Must be able to interrogate systems data / information to always have the key facts and metrics to hand
  • Must be a able to deliver tasks with a positive and motivating attitude
  • Must be a team player that works with other colleagues to contribute to team solutions that is in the overall best interest of the business 
  • Must have the ability to analyse data and produce relevant Information

Knowledge

  • Must be able to effectively use the Service desk / technical toolsets
  • Must have extensive and demonstrable technical accreditations in IT infrastructure applications, hardware and management
  • Must have a thorough working knowledge of the Service desk / timesheet systems
  • Must have detailed knowledge of the company handbook and HR policies
  • Must have detailed knowledge of the company security and operational procedures e.g. change management, major incidents etc.
  • Must be fully familiar with every client contract and the service requirements that have been agreed
  • Must know the processes associates with service delivery and new client on-boarding / off-boarding
  • Must be familiar with the other functions of the business and how they interact with the Service Operations

Experience

  • Minimum 2 Years’ experience in a technical role in the IT managed services sector.
  • Must have demonstrable knowledge of ITIL availability, capacity and security management processes
  • Ideally has working experience with Tier 1 IT managed services products
  • Must be able to demonstrate the following personal attributes:
    • ability to manage time effectively in a multi-tasking environment
    • contribute to the planning of large programmes of work
    • a methodical approach to problem solving
    • attention to detail
    • control and focus in pressurised situations
    • ability to communicate at a all levels
    • ability to summarise information (both written and oral) so that understanding is clear and easily absorbed
    • be part of a collaborative and effective team
    • have integrity, credibility, dignity and respect to demonstrate a fit to our business values

Customer Focused

  • Implement and maintain a reliable and sustainable infrastructure in line with the agreed plans driven by the Service Design Manager (SDM).
  • Monitor capacity and availability of client systems to ensure that availability SLA’s are delivered and report / take resolution action as required
  • Investigate and resolve any major incidents documenting root causes
  • Implement and communicate any approved change requests following the documented procedures
  • Maintain system security and access control in line with policy and procedures
  • Implement resolution of problem tickets ensuring quality of communication and subsequent robust knowledge article uploaded to the service desk knowledge base for the future
  • Implement planned disaster recovery / business continuity tests as planned
  • Record all configuration items in the CMDB within the service desk system and keep up to date at all times
  • Implement approved patching / upgrades to ensure the systems architecture is always up to date using appropriate testing to minimise risk.

 

Internal Business Processes

  • Ensure health and safety procedures are complied with especially electrical and physical safety 
  • Capture detailed documentation of the datacentre infrastructure to standards provided by the SDM
  • Participate in the out of hours on call rota ensuring contact data is available and up to date
  • Participate in the 24 x 7 shift rota as communicated by the SDM
  • Ensure all systems licencing and relevant vendor documentation is stored safely and catalogued on the company intranet
  • Own and manage a technology practice allocated by the SDM
  • Maintain up to date Operational process workflows / procedures relevant to the Systems Design team
  • Adhere to company policy and expected performance standards at all times
  • Must use the Service desk system and all system diagnostic / integration tools procedures as communicated by the SDM.
  • Ensure full awareness of the company personnel procedures as outlined in the company handbook
  • Participate in weekly communication / training sessions
  • Participate in monthly 1:1 sessions with SDM

 

Learning and Growth

  • Attend training courses and planned by the SDM taking and passing exams to achieve related accreditations
  • Develop in conjunction with line manager a personal development plan to improve personal performance that has realistic objectives that are time-phased
  • Develop technical accreditations to support business accreditation

 

Note: Due to the stringent security requirements for this role applicants must be eligible to work in the UK. To apply please email a C.V. and cover letter to info@adept4.co.uk . Strictly no agencies.

Service Desk Analyst (1st Line Support)

Permanent

37.5 hours per week, shift patterns 

Monday to Thursday: 0545 to 2200

Friday: 0545 to 2100

1 weekend in 4: Saturday & Sunday 0545 to 1845

Location: Daresbury

Salary: £18,000 - £20,000 DOE

Purpose of the role:

The 1st line Service Desk Analyst role is to ensure the best experience for adept4 customers at all times. Working as a team with 2nd line operatives, the Service Desk Analyst will analyse incoming customer support tickets and obtain the required information from the customer & from the team in order to resolve the issue within the service level agreement.

The Service Desk Analyst will strive to resolve the majority of customer support tickets logged with adept4 whilst ensuring that the customer is kept informed at all times.

The Service Desk Analyst must be passionate about excellent customer service. 

Main Duties and Responsibilities

  • Take ownership of incoming customer support tickets (by phone, portal or e-mail).  
  • Initial triage and allocation of calls on rota basis as agreed with line manager.
  • Undertake initial diagnosis of tickets obtaining all necessary information from the customer.
  • Resolve customer issues within service level guidelines, obtaining assistance from 2nd line as required.
  • If unable to resolve, responsible for escalating to 2nd line, or other business departments where appropriate.
  • Working within the 1st line team and sharing knowledge.

The best customer experience is paramount. The Service Desk Analyst must:

  • Follow internal procedures.
  • Ensure clear, timely and professional communication, both internally and with the customer.
  • Collect and document information and any actions taken on the system in a timely and accurate manner.
  • Perform ongoing liaison to keep customer informed of progress (not just when the issue is resolved).
  • Use the most effective form of communication.
  • Focus on achieving personal and team targets as defined by adept4. 

Skills and Experience

  • Minimum 1 Year experience in support desk role
  • Evidence of working knowledge of appropriate technology/skills including:
  • Microsoft Active Directory
  • Microsoft Windows Desktop Operating Systems
  • Microsoft Windows Server 2008/2012
  • Microsoft Office Suite
  • Understanding of basic networking (TCP/IP, LAN, WAN, VPN)
  • Experience of troubleshooting networks and printers

 Personal Qualities

  • Strong Communication Skills (Verbal and written)
  • Able to work on own initiative 
  • Smart appearance and demonstrates professional behaviours
  • Problem Solving skills 
  • Analytical mind who can bring clarity to difficult situations
  • Ability to work well and continue to deliver results under pressure
  • Consistently demonstrates tenacity and is determined to achieve
  • Takes holistic view and recognizes the impact of actions and their consequences
  • A problem solver capable of identifying different ways to solve issues and improve processes

Other Working Requirements:

  • Educated to NVQ/A Level Standard in IT or equivalent experience
  • Flexible working attitude required
  • Driving license essential - Customer site visits maybe required

To apply: please forward your CV and a Covering Letter to jane.moran@adept4.co.uk . Strictly no agencies

Project Manager (Entry Level Opportunity)

Role:
Reporting to the PMO Manager the role will have responsibility for planning and managing the complete project lifecycle of a range of client facing technology projects.  From requirements gathering to delivery, you will be ensuring agreed timescales and costs remain on target.  You will be required to work as part of a team, leading others and managing key stakeholders’ expectations and third party relationships.  You will benefit from on the job training and development, as well as excellent opportunities for career progression. 

Skills and Experience:
• Graduated in a relevant Business or Technical degree
• Able to demonstrate a logical and pragmatic approach to problem solving
• Great communicator (oral and written) and influencer 
• Strong organisation and logistical skills
• Understanding of the basic principles of project management
• High degree of technology and computer literacy (including proficiency using Microsoft Office products)

Personal Qualities:
• Desire to develop Project Management skills and establish a future career in this function
• High energy and willingness to learn
• Must have a flexible approach and a sense of teamwork
• Ability to work well and continue to deliver results under pressure
• Excellent interpersonal skills and an ability to establish credibility quickly
• Self-motivated with ability to work without direct management control
• Must be able to deal with customers / suppliers / peers at all levels in a professional manner
• Must have keen sense of urgency and be prepared to take responsibility 
• Must be tolerant and adaptable to change

Additional Information 

Full-time, permanent

Location: Daresbury

Travel:  Some travel and time away from base location on clients’ sites is expected.  Flexibility will be required to suit the needs of the business. 

Salary: £19,000 – £25,000 (depending on experience) plus benefits

To apply: please forward your CV and a Covering Letter to info@adept4.co.uk . Strictly no agencies.