adept4 blog

Call centres notoriously get bad press for their quality of service meaning customer satisfaction tends to be low. But actually, if the right technology is used, their services can be enhanced and customers’ perception of them changed for the better.
The call centre of any business should be able to deliver the right service at the [...]

There is no simple answer to what unified communications really is but if your business is looking to save money and improve efficiency it can be a great step in the right direction.
For every business and organisation the elements and requirements of unified communications are different and the deployable technologies available will vary.
Some of the [...]

An article on BBC news online has stated that cloud computing for business is now going mainstream, as large multi-national corporations have started adopting cloud solutions.
But as many know cloud computing isn’t a new concept, it’s been around for a while and most of us use it already- with the likes of Hotmail and Facebook.
Businesses [...]

It has been claimed that companies that virtualise their systems benefit from increased business continuity and improved disaster-recovery functions, and it has been said this is particularly true for SMEs.
With the recent volcanic ash incident and heavy snow earlier this year there has been a heavy impact on the UK economy as billions of pounds [...]

Not content with having caused enough havoc already, it seems the Icelandic volcano is back, causing yet again, disruptions to air travel and in turn business.
This, together with the impact of the heavy snow earlier this year, means most businesses have now cottoned on to the fact that if they want to keep business operations running [...]

Over the past twelve months the UK economy has seen many changes. Major organisations have had profits squeezed and even gone out of business, but there are ways in which every business can utilise its current IT infrastructure to become more profitable.
With many organisations the IT infrastructure has grown with the business and there has [...]

Cloud applications require less IT support and maintenance than in-house systems, and vitally they can be adopted and let go as and when business needs change. And with everyone looking to save money these days, this is a major advantage.
adept4’s new On Demand IT service gives companies access to business software applications on a pay-as-you-go [...]

If your looking for a way to reduce IT costs and at the same time improve business efficiency moving towards virtualizing your business IT infrastructure can be the way forward. Our top four reasons to adopt virtualization may help you make up your mind:

Become more flexible – virtualization means that your business can become more flexible enabling [...]

A survey of 700 CIOs worldwide has revealed that companies are committing more to virtualisation. Respondents to the survey claim that server virtualisation is already saving about 16% of their budgets, therefore virtualisation is expected to drive much of the purchasing decisions over the next 18 months as IT managers look to make major savings [...]

A consortium of service providers, vendors, government organisations and consultants has begun work on a set of measurements called the Common Assurance Metric (CAM) designed to make it easier for businesses to compare the security features offered by cloud-computing providers.
The consortium said that overall, CAM will “allow cloud providers the opportunity to demonstrate their information [...]