adept4 blog

So the next challenge steps up to the plate….. with multiple clients all taking the Managed ServiceDesk service from us, either as a dedicated hosted instance or as part of a multi tenanted environment, we needed to provide multiple branded self service portals on the same server, utilising the multi tenanted SCSM instance.
So here’s the [...]

As a Managed Services Provider, we needed to overcome some of the “out of the box” functionality of SCSM as we are currently using Service Manager as the workhorse for our Managed ServiceDesk offering.
So came the challenge, with multiple clients all taking the service from us, either as a dedicated hosted instance or as part [...]