adept4 blog

Companies are now becoming more aware of the benefits that can be gained from working within the ITIL framework, which is a globally recognised set of best practices for IT Service Management.
Since being developed in the early ’80s to help IT providers deliver quality services that meet the needs of the business, it is now [...]

According to customer satisfaction surveys, the help desk or call centre is traditionally rated as performing under par. So when incidents like the volcanic ash cloud strike, help desks will undoubtedly take another hit as staff numbers drop.
But solutions like help desk software are already cushioning the blow for businesses, helping to save time, money and resource.
With [...]

Businesses nowadays aren’t just 9-to-5, so why should your IT support be just 9-to-5?
With businesses now operating round-the-clock and IT infrastructure running 24/7, IT service providers need to deliver a service that meets the demands of today’s businesses’ non-stop culture.
There are plenty of benefits in having an outsourced IT service desk, including; having a specialist [...]

There is no simple answer to what unified communications really is but if your business is looking to save money and improve efficiency it can be a great step in the right direction.
For every business and organisation the elements and requirements of unified communications are different and the deployable technologies available will vary.
Some of the [...]

It is often said that the help or service desk is the front line of every business.
It gives the public face to an organisation therefore why do so many organisations ignore it? Customer satisfaction surveys often rate the help desk (or call centre) as one of the worst performing parts of a business when it [...]

It’s recently been revealed that Microsoft’s IT helpdesk is being outsourced to a 3rd party – which has caused a bit of controversy due to the fact that they themselves are an IT company.
However in its defence Microsoft is a software company and not an expert in infrastructure support and management, so in this case [...]

Not content with having caused enough havoc already, it seems the Icelandic volcano is back, causing yet again, disruptions to air travel and in turn business.
This, together with the impact of the heavy snow earlier this year, means most businesses have now cottoned on to the fact that if they want to keep business operations running [...]

Following a look at the state of the country’s digital capabilities the Digital Economy Bill has now been passed through to tackle the areas which the Government thinks need addressing.
One part of the bill that has now become law is the promise that everyone across the UK will have access to a minimum of 2Mbps [...]

Here’s a stunning fact: In a recent survey conducted in Canada 81% of people said they want to deal with a company that provides green products and services. Yet only 41% of businesses within the country have implemented some green changes, the majority being small in nature. If this survey were conducted in the UK [...]

As of this month small businesses will no longer be able to take advantage of a legal loophole that gives them a valuable tax break. As the rules stood prior to the change, no company had to pay tax for the first £10,000 of profits they made, but this has now been drastically altered. Government [...]