adept4 blog

According to an industry report on call centres, callers are becoming increasingly impatient with the time it takes to be connected to an operator.
The report revealed that callers are now hanging up 8 seconds quicker compared to 1997, when the average customer waited 53 seconds before abandoning the call. What’s more, the number of calls [...]

Remote working is one of the most contentious issues for businesses. In years gone by companies would shy away from remote working because it was felt that “working from home” was just a euphemism for another day off.
The reality is that modern remote working solutions can make staff more productive, save your business money, and [...]