adept4 blog

Call centres notoriously get bad press for their quality of service meaning customer satisfaction tends to be low. But actually, if the right technology is used, their services can be enhanced and customers’ perception of them changed for the better.
The call centre of any business should be able to deliver the right service at the [...]

There is no simple answer to what unified communications really is but if your business is looking to save money and improve efficiency it can be a great step in the right direction.
For every business and organisation the elements and requirements of unified communications are different and the deployable technologies available will vary.
Some of the [...]

An article on BBC news online has stated that cloud computing for business is now going mainstream, as large multi-national corporations have started adopting cloud solutions.
But as many know cloud computing isn’t a new concept, it’s been around for a while and most of us use it already- with the likes of Hotmail and Facebook.
Businesses [...]

Not content with having caused enough havoc already, it seems the Icelandic volcano is back, causing yet again, disruptions to air travel and in turn business.
This, together with the impact of the heavy snow earlier this year, means most businesses have now cottoned on to the fact that if they want to keep business operations running [...]

With more and more businesses turning to cloud computing is it time your business jumped on board? Eliminating the need for software or storage on your PC by sharing computer resources may be cost effective but is it safe?
Microsoft obviously thinks so, speaking to an audience at Washington University  Steve Ballmer, chief executive for Microsoft [...]

Cloud applications require less IT support and maintenance than in-house systems, and vitally they can be adopted and let go as and when business needs change. And with everyone looking to save money these days, this is a major advantage.
adept4’s new On Demand IT service gives companies access to business software applications on a pay-as-you-go [...]

Although the country has now officially exited the recession, businesses are still looking at ways to improve efficiency, cut costs and save money. But by simply rethinking or restructuring the technology in your office, your business could save time, money and resource.
Here are some top tips to managing recession recovery.
Outsource IT. With a managed IT [...]

A survey of 700 CIOs worldwide has revealed that companies are committing more to virtualisation. Respondents to the survey claim that server virtualisation is already saving about 16% of their budgets, therefore virtualisation is expected to drive much of the purchasing decisions over the next 18 months as IT managers look to make major savings [...]

A consortium of service providers, vendors, government organisations and consultants has begun work on a set of measurements called the Common Assurance Metric (CAM) designed to make it easier for businesses to compare the security features offered by cloud-computing providers.
The consortium said that overall, CAM will “allow cloud providers the opportunity to demonstrate their information [...]

A survey of 565 IT decision makers has found that 70% of cloud users plan to locate more of their applications in the cloud. And although 64% are not yet using a cloud model, 62% are considering moving to one.
Although for the majority of respondents – 54% – the primary benefits are the cost savings, [...]