adept4 blog

Companies are now becoming more aware of the benefits that can be gained from working within the ITIL framework, which is a globally recognised set of best practices for IT Service Management.
Since being developed in the early ’80s to help IT providers deliver quality services that meet the needs of the business, it is now [...]

According to an industry report on call centres, callers are becoming increasingly impatient with the time it takes to be connected to an operator.
The report revealed that callers are now hanging up 8 seconds quicker compared to 1997, when the average customer waited 53 seconds before abandoning the call. What’s more, the number of calls [...]

Call centres notoriously get bad press for their quality of service meaning customer satisfaction tends to be low. But actually, if the right technology is used, their services can be enhanced and customers’ perception of them changed for the better.
The call centre of any business should be able to deliver the right service at the [...]

There is no simple answer to what unified communications really is but if your business is looking to save money and improve efficiency it can be a great step in the right direction.
For every business and organisation the elements and requirements of unified communications are different and the deployable technologies available will vary.
Some of the [...]

It is often said that the help or service desk is the front line of every business.
It gives the public face to an organisation therefore why do so many organisations ignore it? Customer satisfaction surveys often rate the help desk (or call centre) as one of the worst performing parts of a business when it [...]

Here’s a stunning fact: In a recent survey conducted in Canada 81% of people said they want to deal with a company that provides green products and services. Yet only 41% of businesses within the country have implemented some green changes, the majority being small in nature. If this survey were conducted in the UK [...]

So even though we are just a few days into the election, the issue that will define it all has been decided. It seems that the party that will be first to the winning post will be the ones able to convince us all of their business nous.
With the deficit spiralling out of control, and [...]

It has been estimated that in 2009 ill health cost the economy 100 billion pounds. With this in mind the Government has this week announced its overhauling of the sick-note system. In its place will be “fit notes”.  So what exactly are fit notes?  How do they work and how will they affect your business?
Well [...]

If what the government is saying about the economy is proved true then it seems we have come through the worst of times. The budget seemed to indicate a light at end of the recession tunnel. Chancellor Darling spoke about the economy growing, banks lending again and SME’s being able to look towards the future [...]

The budget announced by Alistair Darling last week was met with a mixed response. Some view it as a shrewd start to rebuilding the economy while others view it as a cop-out, ignoring the huge cuts that must surely come. But what does it mean for you and your business?
Well first the good news, budget [...]