SCSM – Cumulative Update 1 Error
With the release of Cumulative Update 1 for System Centre Service Manager, we followed our Release Management process and went about installing the update into our TEST environment, which was successful without error so we started rolling out into the Production Instances we have for ourselves and our customers.
One of the analysts had the following error during the install:
Opening up the error log revealed…..
This directs you to a detailed application setup log…shown below..
From the detailed log this highlighted that the product version was still at Product Version 7.0.5813.0, this was then upgraded to the latest released version and the CU1 applied successfully 
Happy Days
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James Richardson
Head of Infrastructure & Design