SCSM – Multiple Self Service Portals on the same web server
So the next challenge steps up to the plate….. with multiple clients all taking the Managed ServiceDesk service from us, either as a dedicated hosted instance or as part of a multi tenanted environment, we needed to provide multiple branded self service portals on the same server, utilising the multi tenanted SCSM instance.
So here’s the highlevel steps I followed,
I built a brand new VM for use as a Web Server, installed the OpSys, AntiVirus made sure it was fully patched, installed all the prerequisites etc etc
- I installed the SCSM Portal on the server as per the deployment guide.I then copied the SCSM Portal folder to the same folder with a different name
- Added a new site in IIS and assigned it to the same Application Pool in IIS Manager
- Changed the logo’s on the new site, removed the links for request password and request software as we are not ready for them yetI
- I then removed the contact IT button from the aspx page’s as per my previous blog here
- I then assigned the new site a different internal IP
….and hey presto two SCSM Portal sites with different branding, the contact IT button’s removed running on the same server but pointing to the same instance 
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James Richardson
Head Of Infrastructure & Design