SCSM – Removing the ContactIT Button from the Self Service Portal
As a Managed Services Provider, we needed to overcome some of the “out of the box” functionality of SCSM as we are currently using Service Manager as the workhorse for our Managed ServiceDesk offering.
So came the challenge, with multiple clients all taking the service from us, either as a dedicated hosted instance or as part of a multi tenanted environment, I needed to remove the ContactIT button from the Self Service Portal and have separate branding for each client… there logos etc… ( blogged here).
Anyway back to the challenge in hand, I needed to remove the ContactIT button from the Self Service Portal, and according to the technet forum posts, and the feedback on the Connect site, it didn’t look easy, or even at all possible….. but it actually turned out to be only a few lines of code changed.
So the following bit of code needs to be removed from the ServiceManagerPortal.Master, from the ServiceManagerCommandMaster.Master as well as from the relevant *.aspx files in the End User directories of the self service portal.
The *.aspx files for the End User Portal are located in \System Center Service Manager Portal\EndUser’ and the *.Master files are in \System Center Service Manager Portal\EndUser\MasterPages\
PartTitleStyle-CssClass=”orangletitle” Width=”100%” PartChromeType=”None”>
Title=” ” />
So once the following changes have been made to the relevant files if you load the self service portal into you internet browser, the ContactIT Button has been removed….
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James Richardson
Head Of Infrastructure & Design