Companies incorporate ITIL
Companies are now becoming more aware of the benefits that can be gained from working within the ITIL framework, which is a globally recognised set of best practices for IT Service Management.
Since being developed in the early ’80s to help IT providers deliver quality services that meet the needs of the business, it is now more or less recognised as the worldwide standard in service management.
So much so, the European Court of Human Rights (ECHR) has already overhauled and centralised its IT service desk with ITIL-compliant software to help streamline key processes.
But it’s really no surprise that the ECHR’s IT department has incorporated ITIL into its IT infrastructure to help deal with its 800 user clients. This is because by working within the ITIL framework, companies of any size and from any industry, can see an improvement in customer satisfaction, productivity and the ability to allocate people’s skills and experience.
By improving how they manage service requests and problems at the service desk, businesses can also create considerable savings and give customers the service they expect.
By working within the ITIL framework we at adept4 are ensuring our IT support follows best practice guidelines to ensure greater effectiveness and efficiency in our customers’ organisation.