Understanding ITIL
We’re often asked about ITIL. What it is, what it means for business and what’s its purpose?
ITIL stands or the IT Infrastructure Library. The ITIL framework is a globally recognised set of best practices for IT Service Management and consists of a series of core books called the IT Infrastructure Library that provide guidance for improving the quality and effectiveness of IT services.
The ITIL framework was developed in the early ’80s to help IT provide high-quality services that meet the needs of the business, by the mid 1990’s it had become to all intents and purposes the worldwide standard in service management.
The ITIL framework can be used by any size company within all types of industries and provides businesses with a customisable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.
The ITIL framework is best used for overall service management and many companies use it specifically for cost control at the service desk – by improving how they manage service requests and incidents or problems.
The upshot is that companies that use the ITIL framework see an improvement in customer satisfaction, productivity and the ability to allocate people’s skills and experience. It therefore makes sense that when choosing an IT services provider, one that works within the ITIL framework will be good for your business. By implementing strong business processes they can ensure greater effectiveness and efficiency in your organisation.
To find out more about ITIL methodologies contact adept4