Instant Messaging – Not just for teenagers
Instant Messaging, or IM as it is commonly known, is often seen as a way teenagers can chat online to each other and placed in the hands of business users could lead to lost productivity. Because of this many companies ignore the significant business benefits of the service.
If you are looking for a solution that will enable you to communicate with colleagues, customers and partners in real time, while avoiding the hefty call rates that apply during normal business hours, IM can be an ideal solution for your business. As a business tool it provides a more personal link and can be used to broadcast messages and respond instantly to enquiries.
For example some IM business users are now integrating the solution into their existing help desk applications to improve service and support helping them retain business and in some instances develop new opportunities.
Next time you are looking for a way to talk to your customers quickly and efficiently without significant costs IM could be the solution.