adept4 blog

According to customer satisfaction surveys, the help desk or call centre is traditionally rated as performing under par. So when incidents like the volcanic ash cloud strike, help desks will undoubtedly take another hit as staff numbers drop.
But solutions like help desk software are already cushioning the blow for businesses, helping to save time, money and resource.
With [...]

Businesses nowadays aren’t just 9-to-5, so why should your IT support be just 9-to-5?
With businesses now operating round-the-clock and IT infrastructure running 24/7, IT service providers need to deliver a service that meets the demands of today’s businesses’ non-stop culture.
There are plenty of benefits in having an outsourced IT service desk, including; having a specialist [...]

There is no simple answer to what unified communications really is but if your business is looking to save money and improve efficiency it can be a great step in the right direction.
For every business and organisation the elements and requirements of unified communications are different and the deployable technologies available will vary.
Some of the [...]

An article on BBC news online has stated that cloud computing for business is now going mainstream, as large multi-national corporations have started adopting cloud solutions.
But as many know cloud computing isn’t a new concept, it’s been around for a while and most of us use it already- with the likes of Hotmail and Facebook.
Businesses [...]

It is often said that the help or service desk is the front line of every business.
It gives the public face to an organisation therefore why do so many organisations ignore it? Customer satisfaction surveys often rate the help desk (or call centre) as one of the worst performing parts of a business when it [...]