adept4 blog

Call centres notoriously get bad press for their quality of service meaning customer satisfaction tends to be low. But actually, if the right technology is used, their services can be enhanced and customers’ perception of them changed for the better.
The call centre of any business should be able to deliver the right service at the [...]

The snow has started to melt and the temperatures are soaring to a positively tropical 7 Celsius. But with the thaw comes the risk of flooding, not necessarily rivers bursting their banks but a simple burst pipe.
Just last week one of our own team heard the sound of rushing water but couldn’t find the source [...]

According to the BBC if 1 in 10 of the UK’s working population miss a day of work it can cost the UK economy £600 million. Recent extreme weather has meant that companies have faced significant staff shortages that have led to production lines working slowly, offices closing for the day and even in some [...]

The MOD is once again in the firing line for the loss of yet another laptop. The device, which was reported lost in November, was stolen from within the highly secure MOD building in London and efforts to find it have failed.
Data loss through theft is one of the most common ways UK businesses lose [...]

According to the Information Commissioners Office over 711 organisations have reported a loss of data in the past two years. Millions of records including medical information, financial records and banking details have gone missing through either office theft or poor data security.
One of the simplest ways of securing your data is ensuring that access to [...]

What would you do if you won the lottery? If it’s millions then most people would probably hand in their notice, safe in the knowledge that they’ll never have to work again!
These are probably the thoughts running through the minds of the extremely lucky individuals who scooped a massive £90 million jackpot on the Euromillions [...]

Last week over 400mm of rain fell in Cockermouth which affected over 900 homes and businesses in the town. After five days business owners were allowed back into their premises to asses the damage and for many the flood waters could see them closing for good.
Stock, fixtures and fittings can be replaced quickly but many [...]

Once again personal private data has gone missing from a local council meaning that someone, somewhere has got hold of information that could be used for fraud. St Albans Council are now “troubled” by the loss but have yet to announce what they will do to ensure that it does not happen again.
Simple laptop security [...]

Less than ten years ago you could go into any office around the country and see rows and rows of filing cabinets. Anything that was sent or received was put away neatly for when it was needed next.
Things have changed with more and more offices going “paperless” and everything from brief conversations to full contract [...]

With businesses increasingly having more data to manage than ever before, storage is becoming a greater issue and companies are now actively looking for cost-effective and manageable ways to accommodate their expanding data.
De-duplication and single-instance storage are the answer to this problem.  Simply put data de-duplication, or single-instance storage, check and compare files, if they [...]