adept4 blog

With the release of Cumulative Update 1 for System Centre Service Manager, we followed our Release Management process and went about installing the update into our TEST environment, which was successful without error so we started rolling out into the Production Instances we have for ourselves and our customers.
One of the analysts had the following error [...]

So the next challenge steps up to the plate….. with multiple clients all taking the Managed ServiceDesk service from us, either as a dedicated hosted instance or as part of a multi tenanted environment, we needed to provide multiple branded self service portals on the same server, utilising the multi tenanted SCSM instance.
So here’s the [...]

As a Managed Services Provider, we needed to overcome some of the “out of the box” functionality of SCSM as we are currently using Service Manager as the workhorse for our Managed ServiceDesk offering.
So came the challenge, with multiple clients all taking the service from us, either as a dedicated hosted instance or as part [...]

Over the next few days, I am going to start a series of technical blog posts regarding Microsoft’s new “System Centre Service Manager (SCSM)” product, we have been working with the product since Beta1 right through to the latest release, we have been working with Microsoft to drive the product forward. We have also been [...]