adept4 blog

It is often said that the help or service desk is the front line of every business.
It gives the public face to an organisation therefore why do so many organisations ignore it? Customer satisfaction surveys often rate the help desk (or call centre) as one of the worst performing parts of a business when it [...]

It’s recently been revealed that Microsoft’s IT helpdesk is being outsourced to a 3rd party – which has caused a bit of controversy due to the fact that they themselves are an IT company.
However in its defence Microsoft is a software company and not an expert in infrastructure support and management, so in this case [...]

The cloud of volcanic ash drifting across Europe from the Icelandic volcano which erupted last week, made much of the continent a no-fly zone over the last 7 days. It is still unclear how long it will take for everything to get back to normal, but with planes only just starting to fly again the [...]

As of this month small businesses will no longer be able to take advantage of a legal loophole that gives them a valuable tax break. As the rules stood prior to the change, no company had to pay tax for the first £10,000 of profits they made, but this has now been drastically altered. Government [...]

So even though we are just a few days into the election, the issue that will define it all has been decided. It seems that the party that will be first to the winning post will be the ones able to convince us all of their business nous.
With the deficit spiralling out of control, and [...]

It has been estimated that in 2009 ill health cost the economy 100 billion pounds. With this in mind the Government has this week announced its overhauling of the sick-note system. In its place will be “fit notes”.  So what exactly are fit notes?  How do they work and how will they affect your business?
Well [...]

If what the government is saying about the economy is proved true then it seems we have come through the worst of times. The budget seemed to indicate a light at end of the recession tunnel. Chancellor Darling spoke about the economy growing, banks lending again and SME’s being able to look towards the future [...]

The budget announced by Alistair Darling last week was met with a mixed response. Some view it as a shrewd start to rebuilding the economy while others view it as a cop-out, ignoring the huge cuts that must surely come. But what does it mean for you and your business?
Well first the good news, budget [...]

Although payment card industry (PCI) standards have been developed and maintained by the PCI Security Standards Council, each of the major credit card brands including Visa and MasterCard, have established there own compliance requirements. For retailers this means that validation requirements, deadlines, fines and reporting standards may differ.
PCI compliance is an involved process with merchants [...]

Instant Messaging, or IM as it is commonly known, is often seen as a way teenagers can chat online to each other and placed in the hands of business users could lead to lost productivity. Because of this many companies ignore the significant business benefits of the service.
If you are looking for a solution that [...]